PERSONAL DATA PROTECTION POLICY

1. Introduction

1.1 Why a personal data policy?

This Personal Data Protection Policy is intended to inform you about all processing operations relating to the use of your Personal Data in accordance with the General Data Protection Regulation (EU) 2016/679 and the French Data Protection Act of 6 January 1978, as amended, for the website uts.fanavenue.com.

We have sought to simplify this policy as much as possible in order to provide you with clear and transparent information on how your personal data is collected, processed and used.

1.2 What is personal data?

Any information that directly or indirectly identifies a natural person: name, postal or email address, telephone number, customer number, IP address are, for example, personal data.

1.3 Who is responsible for collecting and processing the data on the site uts.fanavenue.com?

The data controller is the person or entity that determines the purposes and means of collecting and processing your personal data and that maintains a register of personal data. For the site uts.fanavenue.com, this is the legal representative of the company FANAVENUE.

2. What data do we collect?

1. When you browse the site

2. When creating a customer account: The data collected includes, in particular, title (first and last name), email address, telephone number, date of birth

3. When you send messages to Fan Avenue customer service. The data collected are your first name, last name, address, telephone number, email address.

4. When you call Fan Avenue customer service. The data collected are your first name, last name, address, telephone number, email address.

Fields marked with an asterisk in the collection forms are mandatory. You are free to provide or not the personal data we request. Please note that your shopping experience will be optimal if you agree to provide us with your data.

3. How do we use your personal data?

As a general rule, you will be informed of the processing operations that the data controller plans to carry out with your personal data. The personal data collected in the context of browsing are used exclusively by the data controller and its processors, within the framework of the provision of services relating to the use of the site and, in particular, the collection of data in the context of Fan Avenue customer service.

Where the Customer consents to receive marketing communications from FANAVENUE, this data may be transmitted to the following recipients:

The company Fan Avenue, which operates the site uts.fanavenue.com
The banks, which manage payments on the site uts.fanavenue.com
Accounting, management and legal service providers acting on behalf of the company FANAVENUE which operates the site fanavenue.com.

This data will only be disclosed to external parties other than those mentioned above in order to comply with legal and regulatory obligations, or at the request of an administration or judicial authority, to meet national security, anti-fraud or law enforcement requirements.

4. How long is the data kept?

Your personal data is kept for as long as necessary to achieve the purpose for which it was collected. For example, when you purchase a product online or in-store, we keep the data relating to your purchase so that we can perform the specific contract you have accepted, and we then keep the personal data for a period allowing us to handle or respond to any complaints or requests for information regarding the purchase.
Your data may also be retained so that we can continue to improve your customer experience with us.
The data collected about you will be kept for the period necessary to achieve the purposes described above, namely 3 years from the end of the commercial relationship, i.e. the date of the last contact initiated by the Customer.
Your personal data may also be kept for a longer period in view of specific legal obligations or the applicable statutory limitation periods, for example:

1 year for connection logs from the last login;
13 months for cookies from the time they are stored on your computer or device;
13 months for bank details if you have agreed to the card-on-file payment system on a Fan Avenue online sales site or a merchant application;
3 years for customer identification data (first name, last name, email address, telephone number, etc.);
6 years for tax documents;
10 years for accounting documents;
where applicable, for the entire duration of any disputes and until all avenues of appeal have been exhausted.

5. How can you access and correct your data?

You have the right at any time to access, modify, rectify and delete the data concerning you. This right may be exercised directly by sending a registered letter with acknowledgement of receipt, together with a copy of your identity card, to FANAVENUE at the following address: 11 rue de la Cotterie, 40230 Saint-Vincent-de-Tyrosse, France. Part of the access to your data is also available via your customer account on the site, if such an account exists.
You may also submit your request by email, together with a copy of an identity document.
The rights granted to you as set out above lapse upon your death. You have the right to define instructions relating to the retention, erasure and communication of your personal data after your death.

6. How can you delete your data?

In accordance with European Regulation No. 2016/679 known as the General Data Protection Regulation and the provisions of French Law No. 78-17 of 6 January 1978 as amended, known as the “Data Protection Act”, you may unsubscribe from receiving marketing messages at any time by clicking the unsubscribe link at the bottom of promotional emails sent to you.
You may also delete your loyalty account at your affiliated store.

7. What security and anti-fraud measures are in place?

Please be vigilant about fraudulent messages you might receive from third parties posing as Fan Avenue.
For the Fan Avenue e-commerce site, in order to secure payments and the overall functioning of the site, the personal data collected are also processed to determine the level of fraud risk associated with processing operations and each order. Depending on the results of the checks performed on orders, security measures may be taken and orders may be cancelled or prevented.
Payment management on the website uts.fanavenue.com is carried out on an external site operated by the bank.

8. How do we use your personal data with social networks?

The Site uses social media plug-ins (or extensions), in particular Facebook, Twitter, etc. (hereinafter collectively “Social Networks”).
If you interact on the site using these plug-ins, for example by clicking the “Like” or “Share” button, information relating to your browsing on the site and to your membership of these Social Networks will be transmitted, recorded and processed on a server of the company operating the Social Network concerned and linked to your user account, in accordance with that network’s own terms of use.
If you do not want your personal information to be transmitted from the site to the Social Networks, we advise you to:

• not interact with these Social Networks by clicking the plug-ins available on the site;
• deactivate your account on the Social Network concerned before browsing our site;
• browse in “Private” mode using your browser.

9. How are cookies managed?

1. Cookies used

What is a cookie?
A cookie is a small file stored on the hard drive of your computer at the request of the server managing the visited website. It contains information about the browsing carried out on the site pages. The purpose is to facilitate subsequent use of the site by the same person and to enable optimal navigation.

How do cookies work in practice?
On your computer, cookies are managed by your browser (Internet Explorer, Firefox, Chrome, Safari, etc.). It is the browser that receives the instruction from the server to store cookies (the principle of cookies is part of the HTTP protocol used for exchanges on the Web). The browser stores them and allows you to control them according to your preferences. You can prohibit any cookie storage (but access to many sites, or at least the use of certain features, then becomes impossible). Browsers allow you to locate, list and even delete cookies. Even if you do not delete them, they will eventually expire as they all have an expiry date, ranging from several months to “end of session”, i.e. the moment you leave the site you were visiting.

2. Browser settings

You can allow or refuse cookies to be stored on your device by configuring your browser settings accordingly. Here is how to configure cookie acceptance with the browsers most commonly used:

For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

For Safari™: https://support.apple.com/kb/ph21411?locale=fr_CA

For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

10. What type of personalised advertising do we use?

Depending on your browsing data and purchase history, personalised advertising banners may be displayed while you are browsing websites.
If you do not wish us to use your browsing history and/or purchase history for targeting and advertising purposes, you can adjust your cookie settings or refer to the procedures for disabling targeted advertising displayed in the banner.